Refund Policy

Digital delivery and withdrawal

A full analysis is a digital service delivered immediately after payment. Where consumer law grants a right of withdrawal for digital content, that right can end once delivery has begun with your agreement. Your statutory rights are not affected by this policy, and we do not claim that refunds are impossible in all circumstances.

We refund in these cases

• the analysis failed, did not complete, or was never delivered;
• you were charged more than once for the same analysis;
• the paid result is materially unusable because of a fault on our side, for example output that does not correspond to the document you submitted;
• a payment was made without authorisation.

We generally do not refund

• a completed analysis simply because you disagree with its conclusions — the output is AI-generated informational analysis, not professional advice;
• a completed analysis of a document that turned out to contain less than you hoped.

If you believe your situation is unfair, write to us anyway. We review requests individually.

How to request a refund

Email [contact email address] with your payment reference and the link to your analysis. We aim to respond within [response time] and process approved refunds to the original payment method within [processing time].

Prices referenced: €4.99 for a single analysis, €19.99 for five.

Last updated: [date].